Which of the Following Operational CRM Technologies Does the Marketing

question 174

Multiple Choice

Which of the following operational CRM technologies does the marketing department typically use?

• A)contact center, web-based self-service, call scripting
• B)contact center, cross-selling and up-selling, web-based self-service
• C)list generator, opportunity management, cross-selling and up-selling
• D)list generator, campaign management, cross-selling and up-selling

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Definitions:

Translation Gains

Financial gains resulting from converting the financial statements of a foreign subsidiary into the parent company's reporting currency.

Realized

Refers to profits or losses that have been made official by a transaction or event, distinguishing them from unrealized or paper profits or losses.

Taxed

The imposition of a financial charge or other levy upon a taxpayer by a governing state or the functional equivalent of a state.

Forward Contracts

Financial derivatives that obligate the buyer to purchase, and the seller to sell, a particular asset at a predetermined future date and price.