What Is a Contact Center or Call Center

question 3

Multiple Choice

What is a contact center or call center?

• A)a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B)customers use the web to find answers to their questions or solutions to their problems
• C)a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
• D)a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Limited Liability

A legal structure where a company's owners are protected from personal responsibility for its debts or liabilities, beyond their investment in the company.

Life Cycle

Describes the series of stages that an entity or product goes through from inception through growth, maturity, and eventual decline or termination.

Dissolution

The process of legally terminating and liquidating a company's existence.

Distributed Assets

Allocation of assets from an entity to its beneficiaries or creditors following dissolution or liquidation.