What Allows Customers to Use the Web to Find Answers

question 202

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A)contact center
• B)web-based self-service
• C)call scripting
• D)website personalization

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Definitions:

Permissive

Describes a parenting style characterized by low demands with high responsiveness, where parents are lenient and often only intervene when necessary.

Disengaged

A term often used in psychology to describe a state where an individual is emotionally or cognitively disconnected from a task, activity, or social interaction.

Socialization Goals

The intended outcomes parents or society aim for in the process of socializing children and imparting values, behaviors, and norms.

Impact of Divorce

The range of emotional, social, financial, and psychological effects that divorce can have on the individuals involved, including children.