What Allows Customers to Use the Web to Find Answers

question 202

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A)contact center
• B)web-based self-service
• C)call scripting
• D)website personalization

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Definitions:

Electoral College

A body of electors established by the United States Constitution, charged with the responsibility of electing the president and vice president based on the popular vote in each state.

Constitution

The fundamental principles or established precedents according to which a state or other organization is governed.

Electoral College Votes

The process in the United States by which electors from each state cast votes to determine the President and Vice-President.

House of Representatives

The lower chamber of the United States Congress, composed of elected officials who represent individual districts in their states.