What Gathers Product Details and Issue Resolution Information That Can

question 133

Multiple Choice

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

• A)contact center
• B)web-based self-service
• C)call scripting system
• D)uplift modeling

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Definitions:

Clusters

Groups of similar or related items, often used in data analysis to identify patterns or categories.

Emotional Intelligence

The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Training

The process of teaching or learning specific skills or behaviors, often to improve performance in a particular area.

Management Development

The continuous process of training and developing managerial talent within an organization.