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Interactive Voice Response Routes Inbound Calls to Available Agents

question 10

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Interactive voice response routes inbound calls to available agents.


Definitions:

Macro Levels

Pertaining to the large-scale structures and processes in society, including institutions, communities, and whole societies.

Evaluation

Systematic assessment of a program, practice, or intervention to determine its efficacy, efficiency, and impact.

Client System

A term used in social work and other disciplines to describe the group of individuals, families, or communities that benefit from professional services and interventions.

Personal Problems

Personal challenges or difficulties that an individual faces in their private life, which can affect their mental health, relationships, or daily functioning.

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