Interactive Voice Response Routes Inbound Calls to Available Agents

question 10

True/False

Interactive voice response routes inbound calls to available agents.

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Definitions:

Aggression Decreases

A reduction in aggressive behaviors, often as a result of interventions, changes in circumstances, or psychological development.

Catharsis

The process of releasing and thereby providing relief from strong or repressed emotions.

Frustration Aggression Hypothesis

A psychological theory suggesting that aggression is often a result of frustration, which occurs when an individual's effort to achieve a goal is blocked.

Aggression

A range of behaviors that can result in both physical and psychological harm to oneself, others, or objects in the environment.