Call Scripting Systems Gather Product Details and Issue Resolution Information

question 77

True/False

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

---

Definitions:

Cisgender

Describing an individual whose gender identity matches the sex they were assigned at birth.

Transgender

A broad category for individuals whose gender identity does not align with the sex assigned to them at birth.

Personal Attributes Questionnaire (PAQ)

A self-report inventory designed to measure gender role stereotypes and the extent to which an individual identifies with masculine or feminine characteristics.

Femininity

A set of attributes, behaviors, and roles generally associated with girls and women, often considered in contrast to masculinity.