What Is an Organization Performing When It Asks Questions Such

question 3

Multiple Choice

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

• A) CRM reporting technologies
• B) CRM analyzing technologies
• C) CRM processing technologies
• D) CRM predicting technologies

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Definitions:

Organizational Culture

The shared values, beliefs, and norms that influence the way members of an organization interact with each other and with stakeholders outside the organization.

Subcultures

Groups within a larger culture that distinguish themselves through a shared set of customs, values, and beliefs.

Line Employees

Workers directly involved in the operations of a business, contributing to the production of goods or services.

Technical and Professional Employees

Workers possessing specialized knowledge, skills, and qualifications in fields such as engineering, IT, law, and medicine.