What Is Web-Based Self-Service

question 301

Multiple Choice

What is web-based self-service?

• A)a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B)customers use the web to find answers to their questions or solutions to their problems
• C)a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
• D)a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

---

Definitions:

Stereotype Threat

A mechanism through which a person’s performance is influenced by her perception that her score may confirm stereotypes about her group.

Math Exam

A formal assessment of mathematical knowledge and skills.

Gender

The range of characteristics pertaining to, and differentiating between, masculinity and femininity.

Performance

The execution of a task or action, often measured against pre-established standards of accuracy, completeness, and speed.