What Is Web-Based Self-Service

question 301

Multiple Choice

What is web-based self-service?

• A)a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B)customers use the web to find answers to their questions or solutions to their problems
• C)a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
• D)a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Whisk Ferns

Fern relatives lacking true roots and leaves; characterized by dichotomous branching.

Life Cycle

the series of stages through which an organism passes from the start of its life until it produces offspring and completes the cycle.

Whisk Fern

A type of vascular plant belonging to the genus Psilotum, known for its simple, whisk-like appearance without true leaves or roots.

Club Moss

A type of non-flowering plant belonging to the Lycopodiophyta division, known for its moss-like appearance and reproductive via spores.