Which of the Following Is Not Considered a Feature in a Contact

question 274

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A)automatic call distribution
• B)interactive voice response
• C)predictive dialing
• D)automatic predictive dialing

---

Definitions:

Angered Easily

A characteristic describing individuals who have a low threshold for anger, often reacting with frustration or hostility to situations that others might find tolerable.

Type A Behavior Pattern

A behavior pattern marked by a sense of time urgency, impatience, excessive competitiveness, hostility, and anger; considered a risk factor in coronary heart disease.

Coronary Heart Disease

A disease characterized by the narrowing of the coronary arteries, leading to a decreased supply of blood and oxygen to the heart.

Mental Illness

A broad range of conditions affecting mood, thinking, and behavior, impacting a person's ability to function in everyday life.