What Is Speech Analytics

question 345

Multiple Choice

What is speech analytics?

• A)analyzes text flowing across the Internet, including unstructured text from blogs and messages
• B)the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C)analyzes unstructured data to find trends and patterns in words and sentences
• D)analyzes unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Call to Action

A prompt or statement designed to encourage an immediate response or action from the audience.

Executive Summary

A brief overview of a document's key points, designed to give readers a quick preview of its contents.

Title Fly

A single sheet of paper with only the title of the report on it.

Business Reports

Formal documents that provide information and analysis to assist in business decision-making, often including data, research findings, and recommendations.