What Types of Metrics Measure Customer Satisfaction

question 306

Multiple Choice

What types of metrics measure customer satisfaction?

• A)efficiency MIS metrics
• B)effectiveness MIS metrics
• C)both efficiency and effectiveness MIS metrics
• D)both ROI and market share

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Definitions:

IUPAC

The International Union of Pure and Applied Chemistry, an organization that sets standards for naming chemical compounds.

Compound

A mixture resulting from the chemical combination of two or more elements in exact proportions.

Anisole

A colorless liquid organic compound, essentially methoxybenzene, used in perfume and flavoring.

IUPAC

The International Union of Pure and Applied Chemistry, an organization responsible for standardizing chemical nomenclature.