What Types of Metrics Measure Customer Satisfaction

question 306

Multiple Choice

What types of metrics measure customer satisfaction?

• A)efficiency MIS metrics
• B)effectiveness MIS metrics
• C)both efficiency and effectiveness MIS metrics
• D)both ROI and market share

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Definitions:

Form W-2

An annual form issued by employers to each employee, reporting the employee's yearly wages and the amount of taxes withheld from their paycheck.

Federal Unemployment Taxes

Taxes imposed on employers to fund the federal government's oversight and support of state unemployment insurance programs.

Employer

An individual or organization that hires and pays for the services of employees in exchange for their labor.