Veronica, a Sales Manager at West Wind Apparel Company, Is

question 14

Multiple Choice

Veronica, a sales manager at West Wind Apparel Company, is reviewing the performance of her team.She observes that one of her subordinates, Melissa, has performed poorly in the last quarter.While delivering a negative performance review to her, Veronica should ensure that:

• A)she sugarcoats the bad news.
• B)she focuses on attitudes and intentions rather than actions and results.
• C)she avoids the use of a forward-looking tone.
• D)she gives Melissa an opportunity to discuss her perspectives on her poor performance.
• E)she uses an accusatory or a confrontational tone.

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