Using _____ Must Be Avoided While Conveying Bad News to Customers

question 58

Multiple Choice

Using _____ must be avoided while conveying bad news to customers.

• A)an accusatory tone
• B)neutral language
• C)passive verbs
• D)teaser messages
• E)a buffer statement

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Definitions:

Population Locations

General or specific areas where members of a defined population reside or are positioned.

Kruskal-Wallis Test

A non-parametric method used for comparing more than two samples that are independent, or not related.

Null Hypothesis

A statement that there is no difference or effect, typically to be tested against an alternative hypothesis proposing a difference or effect.

Significance Level

The probability of rejecting the null hypothesis when it is actually true; a threshold chosen by the researcher to indicate the level of evidence needed to reject the null hypothesis.