"Mr Smock, Here Are Copies of Letters from Three Owners

question 106

Multiple Choice

"Mr. Smock, here are copies of letters from three owners of flower shops in the tri-cities area who consistently buy cut flowers for their shops from our company. As you can see, they are extremely pleased with our quick delivery and product freshness." The letters this sales rep is showing Mr. Smock are examples of:

• A)affirmations.
• B)fabrications.
• C)illustrations.
• D)attestations.
• E)testimonials.

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Definitions:

PICO Question

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Chlorhexidine Solution

An antiseptic solution used for cleaning the skin or mouth, effective in reducing bacteria and preventing infection.

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