Sunil Was Illustrating the Ease with Which the Gear Shift

question 12

Multiple Choice

Sunil was illustrating the ease with which the gear shift lever on his company's newly designed lawn mower can be repaired when the bolt holding the lever to the body of the mower would not budge even after a good dosage of lubricant. What is the most appropriate way for Sunil to handle this situation?

• A)Find himself a more reliable company to work for.
• B)Immediately call his company's vice-president of production and request an explanation.
• C)Take a humorous tone and realize mistakes do happen.
• D)Write the buyer a personal letter of apology.
• E)Recognize the sale is lost.

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Definitions:

Specific Trigger

Any stimulus that initiates a particular response or reaction based on an individual's past experiences or psychological conditioning.

Social Anxiety Disorder

A mental health condition characterized by an intense fear of social situations, worrying about being judged or negatively evaluated by others.

Agoraphobia

Fear of being in a place or situation from which escape is difficult or impossible.

Specific Phobia

An intense, irrational fear of, or aversion to, specific objects or situations.