______ Require(s) the Prospect to Go Beyond a Simple Yes/no

question 18

Multiple Choice

______ require(s) the prospect to go beyond a simple yes/no response and share a great deal more useful information.

• A)Rapport
• B)Closing questions
• C)Closed questions
• D)Double-barreled questions
• E)Open questions

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Definitions:

Behavior

The actions or reactions of an object or organism, usually in relation to the environment or surroundings.

Loud Music

Sound that has a high volume level, often to the point where it can cause temporary or permanent hearing damage.

Discrimination

Discriminatory behavior or action against various groups of individuals, particularly based on racial, age, or gender differences.

Operant Conditioning

A learning technique that uses incentives and penalties to shape behavior.