Gordon Is Searching His Company's CRM System

question 93

Multiple Choice

Gordon is searching his company's CRM system. In the system Gordon is likely to find all of the following EXCEPT:

• A)policy manuals
• B)sales literature
• C)price lists
• D)EPA regulations
• E)product descriptions

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Definitions:

Displacement

Diverting emotional feelings (usually anger) from their original source to a substitute target.

Learned Helplessness

Passive behavior produced by exposure to unavoidable aversive events.

Pessimistic Explanatory Style

A tendency to explain negative events as being pervasive, permanent, and personal.

Depression

A common mental disorder characterized by persistent sadness, a lack of interest in activities, and a decreased ability to enjoy life.