Even Before Michelle Could Explain Why the Prospect Had Not

question 95

Multiple Choice

Even before Michelle could explain why the prospect had not purchased her company's new line of outdoor furniture, her supervisor was already explaining to her that she should have emphasized the fact that the furniture was made of recycled material and not looked so guilty when she was trying to avoid the topic of price. The supervisor then provided more _____ feedback by explaining how next time Michelle could make a better presentation.

• A)reciprocal
• B)diagnostic
• C)performance
• D)evaluative
• E)intrinsic

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Definitions:

Cognitive Overload

A state where the amount of information processing required exceeds the cognitive capacity of the individual, leading to decreased performance or understanding.

Mental Fatigue

A state of tiredness or exhaustion that originates from prolonged cognitive activity, reducing mental efficiency.

Shared Mental Model

A psychological representation of knowledge, beliefs, and expectations shared among members of a team or group, facilitating coordinated actions and communications.

Ambient Traffic Sounds

Background noise created by the movement of vehicles, which can affect environmental soundscapes and potentially human well-being.