Instead of Describing the Product, the Salesperson Was Nodding Her

question 9

Multiple Choice

Instead of describing the product, the salesperson was nodding her head and using expressions like, "Really?" "Uh-huh," and "That's interesting." The salesperson is:

• A)trying to find the appropriate time to close the sale.
• B)dealing with customer objections.
• C)engaging in active listening.
• D)watching for nonverbal communication to see if the customer really meant what he was saying.
• E)encouraging active speaking.

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Definitions:

Concurrent Jurisdiction

The situation where two or more courts from different systems simultaneously have jurisdiction over a specific case.

Federal Questions

legal questions and issues that arise under the U.S. Constitution, federal laws, or treaties, requiring interpretation or application of federal law by a court.

Summons

A writ or process issued and served on a defendant in a civil action for the purpose of securing his appearance in the action.

Motion to Dismiss

A legal pleading filed by a defendant in a lawsuit asking the court to dismiss the case on the grounds that, even if all the claims by the plaintiff are true, there is no legal basis for a lawsuit.