When the Department Store Clerk Tells Hilda That the Coffee

question 85

Multiple Choice

When the department store clerk tells Hilda that the coffee brewed by one particular coffee maker will make her think she's died and gone to Starbucks heaven, the clerk was using:

• A)puffery.
• B)a spiff.
• C)reciprocity.
• D)sales misrepresentation.
• E)collusion.