When the Purchasing Agent Bought an Order of Sheet Aluminum

question 74

Multiple Choice

When the purchasing agent bought an order of sheet aluminum (used to make cans) from a new supplier, the salesperson stated he could deliver on a week's notice, but when the agent placed his first order, he was told that he could expect to receive it in about six weeks. The person salesperson had violated the _____ that the salesperson had made.

• A)codified warranty
• B)impressed guarantee
• C)implied warranty
• D)expressed warranty
• E)vocalized guarantee

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Definitions:

Microaggressions

Everyday verbal, nonverbal, and environmental slights, snubs, or insults, whether intentional or unintentional, that communicate hostile, derogatory, or negative messages to target persons based solely upon their marginalized group membership.

Scapegoating

The practice of singling out any party for unmerited negative treatment or blame as a way of deflecting attention from one's own shortcomings.

Implicit Prejudice

Unconscious biases or attitudes towards other groups or individuals.

Assertive

A communication style characterized by confidence and directness in stating one’s needs and opinions without disrespecting others.