_____________________ Computer Software Has Been Especially Effective at Helping Salespeople

question 100

Multiple Choice

_____________________ computer software has been especially effective at helping salespeople understand an account's needs.

• A)Spreadsheet programs like Excel
• B)Word processing programs
• C)Financial management programs like Quicken
• D)Customer relationship management (CRM)
• E)Networking software

Recognize the financial practices related to purchasing including understanding payment terms and managing expenses.

Identify the benefits and potential downsides of utilizing large mail-order companies for supply procurement.

Understand the correct process for receiving and verifying shipments in a medical office.

Identify best practices in inventory management and avoiding purchasing mistakes.

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Definitions:

Galvanic Skin Response

Galvanic Skin Response is a method of measuring the electrical resistance of the skin, which varies with its moisture level; often used to gauge emotional arousal.

Autonomic Arousal

The physical response of the autonomic nervous system to stimuli, which can include increased heart rate, sweating, and other involuntary actions as a result of emotions such as fear or excitement.

Autonomic Arousal

The activation of the autonomic nervous system, which controls physiological responses not under voluntary control, such as heart rate and digestion.

James-Lange Theory

A theory proposing that emotions are the result of physiological reactions to events.