Assuming the Proper Expectations Were Set, Customers Can Be Disappointed

question 37

True/False

Assuming the proper expectations were set, customers can be disappointed when the product performs poorly, is used improperly, or the terms of the contract are not met.

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Definitions:

Legal Conduct

Actions or behavior that are in accordance with established laws and regulations.

Stakeholder Input

The contributions, feedback, or opinions provided by individuals or groups affected by the decisions or activities of an organization.

Ethics Audit

A systematic evaluation of an organization's ethical policies, practices, and culture to identify strengths, weaknesses, and areas for improvement.

Ethics Audit

An in-depth examination of how an organization's actions align with its stated ethical guidelines, aimed to uncover areas requiring enhancement.