The First Thing a Salesperson Should Do in Dealing with a Customer's

question 30

Multiple Choice

The first thing a salesperson should do in dealing with a customer's complaint is:

• A)offer a satisfactory solution
• B)determine the facts
• C)determine whether the buying or selling firm is at fault
• D)represent the customer's position to the selling firm's personnel
• E)encourage the customer to tell his or her whole story

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Definitions:

Dividends Declared

Profits that a company's board of directors has decided to distribute to its shareholders, usually in the form of cash payments or additional shares.

Shareholders' Equity

The remaining value of a company's assets after liabilities are subtracted, which signifies the ownership stake of the shareholders.

Debits

An accounting entry that increases an asset or expense account, or decreases a liability or equity account.

Credits

Entries in accounting that increase liabilities or equity or decrease an asset or expense.