Which of the Following Statements Is NOT a Guideline to Use

question 101

Multiple Choice

Which of the following statements is NOT a guideline to use when determining the facts about a customer complaint?

• A)It is easy to be influenced by a customer who is honestly and sincerely making a claim for an adjustment.
• B)An inexperienced salesperson might forget that many customers make their case for a claim as strong as possible.
• C)Whenever possible, the salesperson should examine, in the presence of the customer, the article or product claimed to be defective.
• D)Experienced salespeople soon learn products may appear defective when actually nothing is wrong with them.
• E)Starting an inquiry into the nature of a complaint is an effective way to postpone action until the client has gotten the complaint off his or her chest.

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Definitions:

Subsidiary's Assets

Assets owned by a company that is completely or majority-owned by another company, known as the parent company.

Statutory Amalgamation

A legal process that combines two or more companies into one new entity, typically under specific legal frameworks.

Acquisition Method

An accounting technique used to consolidate the financial statements of two companies after an acquisition.

Federal Law

Legislation enacted by the federal government of a country, applicable nationwide and overarching state or local laws in certain areas.