Which of the Following Statements About Complaints Is FALSE

question 100

Multiple Choice

Which of the following statements about complaints is FALSE?

• A)The customer must perceive the settlement of the complaint as being fair.
• B)The settlement that will be provided must be clearly communicated.
• C)A salesperson settling a claim should educate the customer to forestall future claims.
• D)A fair settlement made in the customer's favor helps resell the company and its products.
• E)A customer who doesn't complain is a happy customer.

Evaluate the financial performance of a company using budgetary data.

Understand the concepts of fixed and variable costs in budgeting.

Learn to calculate and interpret the planning budget.

Understand the flexible budget and its adjustments.

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Definitions:

LEAN

A systematic approach to minimizing waste within a manufacturing system without sacrificing productivity.

Six Sigma

A set of techniques and tools for process improvement aimed at reducing defects and variability in manufacturing and business processes.

Forecast Period

The specific time period in the future for which forecasts of variables such as demand, costs or weather are made.

Qualified People

Individuals who have the necessary skills, knowledge, and experience to perform a particular job effectively.