Assuming the Proper Expectations Were Set, Customers Can Be Disappointed

question 37

True/False

Assuming the proper expectations were set, customers can be disappointed when the product performs poorly, is used improperly, or the terms of the contract are not met.

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Definitions:

Performance Perspectives

Performance Perspectives are various views and angles from which an organization’s performance can be assessed, often including financial, customer, internal processes, and growth aspects.

Strategic Objectives

High-level goals that are aligned with and support the organization's vision and mission, guiding its strategic direction.

Performance Metrics

Quantitative and qualitative measures used to assess, compare, and track performance or production over time.

Strategic Objectives

Specific, measurable goals that an organization aims to achieve within a strategic plan to fulfill its mission and vision.