According to the Text, a Number of Questions Often Affect

question 90

Multiple Choice

According to the text, a number of questions often affect the action to be taken on a customer complaint. Which of the following questions would likely have the largest affect how a customer complaint is settled?

• A)What action or actions led to the lodging of the complaint?
• B)How will the action taken affect other customers?
• C)Are members of the complaining firm's industry lodging similar complaints?
• D)Is the customer being fair?
• E)All of the above questions can be used to determine how a customer complaint is settled.

Explain the significance of the Santa Fe Trail and its impact on commerce and migration.

Understand the changes in California missions post-1833 and their implications.

Examine the reasons behind increasing animosity towards Mormons in the mid-19th century.

Assess the status and roles of women in California during the 1850s.

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Definitions:

Underground Railroad

Operating in the decades before the Civil War, a clandestine system of routes and safehouses through which slaves were led to freedom in the North.

Disenfranchisement

Depriving a person or persons of the right to vote; in the United States, exclusionary policies were used to deny groups, especially African-Americans and women, their voting rights.

Constitutional Provisions

Constitutional provisions are specific articles, clauses, and amendments in a constitution that outline the framework and principles governing a country.