While a Salesperson Was Trying to Describe a New Textbook

question 19

Multiple Choice

While a salesperson was trying to describe a new textbook, the professor began to complain about the rising cost of textbooks. The salesperson responded with: "Yeah, it's not cheap to get a quality education these days." Then, after a pause, the salesperson continued, "Say, did I tell you who wrote the test bank that comes with this book?" Which method did the salesperson use to deal with this objection?

• A)direct denial
• B)acknowledge
• C)postpone
• D)referral
• E)compensation

Grasp the principles of pressure and temperature relations in A/C systems.

Identify correct refrigerant management practices including recovery, recycling, and retrofitting.

Know the properties and uses of various compressor types in truck A/C systems.

Understand the significance of A/C system maintenance, including leak detection and component replacement.

---

Definitions:

Erosion

The process by which soil, rock, and other surface material are worn away by wind, water, or other natural agents.

Combustion

A chemical reaction that occurs when a substance reacts with oxygen to produce heat and light, commonly seen in burning.

Carbon Dioxide

A clear, scentless gas that is a byproduct of burning carbon-based substances and the respiration process, which is utilized by plants during the process of photosynthesis.

Terrestrial

Terrestrial refers to organisms or environments that are land-based, as opposed to aquatic or marine.