Which Are the Two Dimensions of Quality

question 9

Multiple Choice

Which are the two dimensions of quality?

• A) Product quality and process quality
• B) Market-perceived quality and performance quality
• C) Product quality and service quality
• D) Actual quality and assumed quality
• E) Absolute quality and relative quality

---

Definitions:

Drug Addicts

Individuals who are dependent on drugs, characterized by an uncontrollable urge to consume drugs despite harmful consequences.

Warmth

A quality of being pleasantly friendly, genial, or showing kind regard to others.

Competence

The ability to do something successfully or efficiently, often related to specific skills or knowledge.

Hostile Sexism

Negative attitudes and stereotypes about women that are openly antagonistic or derogatory.