In a Customer-Centric Company, Customer Relations Is the Responsibility of

question 33

Multiple Choice

In a customer-centric company, customer relations is the responsibility of

• A) the marketing department.
• B) the sales department.
• C) the customer service department.
• D) the call centre.
• E) all employees.

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Definitions:

Goal Congruence

A condition in which the goals of the company's various employees and departments align with the overall objectives of the organization.

Motivation

The internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job or subject.

Suboptimal Decision

A choice made that is not the best or most effective among the alternatives considered.

Transfer Pricing

The setting of prices for transactions between affiliated companies within the same multinational group, which can impact where profits are reported.