Examlex
McDonald's is so focused on the customer that, at its Hamburger University outside Chicago, managers and franchisees are taught minute details such as the correct arm motion to use when salting fries.
Under the Influence
This term refers to being under the effect of substances, like drugs or alcohol, which can alter one's cognition, mood, or behavior.
Denial
A mental coping strategy in which a person denies the existence of certain real-life facts, effectively shielding themselves from recognizing external truths.
Interpretation of Stressful Events
The personal cognitive assessment and meaning attributed to situations perceived as challenging or threatening.
Stressful Situation
An event or scenario that causes strain or tension, requiring adaptation or response from the individual.
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