Customer Focus Is the Commitment of Each and Every Employee

question 67

Multiple Choice

Customer focus is the commitment of each and every employee to make every customer interaction with the brand an opportunity to

• A) make a sale.
• B) capture customer data.
• C) increase market share.
• D) communicate product features.
• E) reinforce brand values.

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Definitions:

Federal Sentencing Guidelines

A set of rules that set out a uniform sentencing policy for individuals and organizations convicted of felonies and serious (Class A) misdemeanors in the United States federal courts system.

Ethics Hotline

A confidential service allowing employees to report unethical behavior or seek guidance about ethical dilemmas without fear of retaliation.

Compliance Program

A formal strategy designed by organizations to ensure adherence to legal standards and ethical norms of conduct.

Compliance Orientation

An approach within organizations focusing on adherence to laws, regulations, and ethical guidelines.