The First Step Arbol Industries Took in Building a Truly

question 5

Multiple Choice

The first step Arbol Industries took in building a truly customer-focused business was to form a committee comprising the heads of all functions, called the Operating Committee. Which of the four key building blocks does this action illustrate?

• A) senior management commitment
• B) organizational realignment
• C) support systems
• D) support processes
• E) revised financial metrics