McDonald's Is So Focused on the Customer That, at Its

question 24

True/False

McDonald's is so focused on the customer that, at its Hamburger University outside Chicago, managers and franchisees are taught minute details such as the correct arm motion to use when salting fries.

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Definitions:

Behavior Approach

Focuses on what leaders do, how they act and behave toward their followers, and how these actions define leadership effectiveness.

Contingency Theories

A group of leadership theories that propose the effectiveness of a leader is contingent upon the match between the leader’s style and the specific situation.

Descriptive

Descriptive pertains to explaining or detailing the characteristics, features or aspects of something without expressing any judgment or opinion.

Prescriptive

Offering or providing recommendations or guidelines on how something should be done.