The First Step to Building Customer Loyalty Is to

question 16

Multiple Choice

The first step to building customer loyalty is to

• A) classify customers on a loyalty index.
• B) communicate customer classifications to all employees.
• C) focus on opportunities.
• D) take action and sustain improvement.
• E) listen to customers.

Know the safety and environmental concerns related to refrigerants.

Recognize the various components inside a vehicle's HVAC system and their configurations.

Explain the significance of pressure and temperature relations in cooling systems.

Differentiate between components of refrigeration systems and their locations.

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Definitions:

Negotiable Instruments

Financial documents promising payment to the holder, such as checks, bills of exchange, and promissory notes.

Referral Selling

A type of sales practice in which the purchaser supplies a seller with a list of friends or acquaintances and receives a benefit when sales are made to those people.

Purchaser Supplies

Materials or goods procured by the buyer directly for use in a service or production process.

Benefit

An advantage, privilege, or financial aid that is granted to an individual or group, often from an employer, government, or institution.