Examlex
A customer's intention to recommend a firm to others has a big impact on predicting future business performance.
Negative Message
Communication that conveys rejection, refusal, or other unwelcome news.
Direct Format
A straightforward and clear way of presenting information, without unnecessary decorations or diversions.
Assumptions
Beliefs or ideas taken for granted without proof, often forming the basis for decision-making and reasoning.
Neutral Buffer
An unbiased or impartial intermediary area or substance that mitigates the effects of extremes or facilitates the resolution of conflicts.
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