As a New Project Manager of a Call Center,you've Noted

question 90

Multiple Choice

As a new project manager of a call center,you've noted that the quality of customer service at the center is quite varied.Simply put,the service that exists at the call center is not what it should or could be.By making this comparison,you've uncovered a

• A)service initiative.
• B)performance gap.
• C)management problem.
• D)proactive need for change.
• E)need for technological innovation.

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Definitions:

Player Productivity

The effectiveness and efficiency with which a player or participant contributes to achieving the goals in a game or competition.

Draft-Pick Trade

A transaction in sports leagues where teams exchange their draft positions or selections among each other, often involving future draft picks or current players to balance the value.

Market Wage

The prevailing pay rate for a specific job in the labor market.

Labor Supply

The total hours that workers in an economy are willing to work at a given wage rate.