Scenario C

question 68

Multiple Choice

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are:
1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes.
2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team.
3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work."

-The fourth management tactic above is an example of which of the following approaches?

• A)Education and communication
• B)Facilitation and support
• C)Negotiation and rewards
• D)Cooptation
• E)Coercion

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Definitions:

Sample Median

The middle value of a sample data set when it is arranged in ascending order, used as a measure of central tendency.

Monthly Rent

The amount a tenant pays to a landlord for the use of property or space on a monthly basis.

Mode

The value that appears most frequently in a data set.

Different Numbers

Quantities that are not the same or identical, emphasizing distinct values or entities in a set or sequence.