Scenario C

question 68

Multiple Choice

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are:
1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes.
2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team.
3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work."

-The fourth management tactic above is an example of which of the following approaches?

• A)Education and communication
• B)Facilitation and support
• C)Negotiation and rewards
• D)Cooptation
• E)Coercion

---

Definitions:

Profit Maximizing

The strategy or technique of optimizing production and pricing for the utmost profit.

AVC Curve

The Average Variable Cost curve, showing the per-unit variable cost of production at different levels of output.

Profit

The financial gain achieved when the amount of revenue gained from a business activity exceeds the expenses, costs, and taxes involved in sustaining the activity.

Fizzle & Sizzle

An informal term indicating the contrasting outcomes of events or products; "fizzle" for failing and "sizzle" for succeeding amazingly.