A Company That Asks Itself "If You Were the Customer,how

question 103

Multiple Choice

A company that asks itself "If you were the customer,how would us like us to operate?" and then takes action to transform itself is undergoing

• A)transformational management.
• B)lean manufacturing.
• C)operations management.
• D)reengineering.
• E)vision solutions.

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Definitions:

ROCE

Return on Capital Employed (ROCE) is a financial ratio that measures a company's profitability in terms of the capital it uses.

ROE

Return on Equity; a measure of financial performance calculated by dividing net income by shareholders' equity, indicating how much profit a company generates with the money shareholders have invested.

Debt

Debt represents money borrowed by one party from another, under the condition that it is to be paid back with interest, typically used for business operations or purchases.

Operating Leverage

A measure of how sensitive a company's operating income is to a change in its sales volume.