Examlex
List actions and attitudes that mean excellent customer service.Illustrate each from your own experiences as either a customer or a service provider.
Summative Evaluation
An assessment conducted after the completion of a program or intervention to determine its overall efficacy or impact.
Process Evaluation
An assessment that focuses on the implementation process of a program or intervention, examining its fidelity and quality.
Impact Evaluation
Assessing the changes that can be attributed to a particular intervention, project, or program, focusing on outcomes that are the direct result of the intervention.
Formative Evaluation
An evaluative process used during the development of a new program or product to improve its design based on feedback.
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