When a Customer Service Manger Works to Diffuse a Situation

question 116

Multiple Choice

When a customer service manger works to diffuse a situation with an irate customer,which of Mintzberg's roles is he/she taking on?

• A)Liaison
• B)Disturbance handler
• C)Negotiator
• D)Resource allocator
• E)Leader

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Definitions:

Raw Materials

Basic substances in their natural, modified, or semi-processed state, used as an input to a production process for manufacturing finished goods.

Production

Production is the process of creating goods and services by combining labor, materials, and technology to meet consumer demand.

Job-Order Costing

A cost accounting system that assigns costs to specific jobs or batches, used when products are distinct and easily identifiable.

Raw Materials Inventory

The total cost of all component parts currently in stock that have not yet been used in work-in-process or finished goods production.