If You Need to Know About the Tasks, Knowledge, Skills

question 11

Multiple Choice

If you need to know about the tasks, knowledge, skills, work activities, wages, and employment outlook for a number of different jobs, what online resource would be most helpful? ​

• A)SIOP
• B)O*NET ​
• C)WorkForce ​
• D)About ​

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Definitions:

Telephone Skills

The ability to communicate effectively and courteously over the phone, important for providing quality customer service and handling inquiries.

Saying Words

The act of verbally articulating or pronouncing words.

Visual Signals

Forms of communication that involve the use of visual cues, such as signs, lights, or symbols, to convey messages.

Communicating by Telephone

The process of exchanging information or conveying messages through the medium of telephony, utilizing voice and/or digital signals.