Which Dimension of Quality Is Being Studied for a Honda

question 47

Multiple Choice

Which dimension of quality is being studied for a Honda lawnmower when customers are asked to rate its ability to start on the first or second try?

• A)aesthetic design
• B)reliability
• C)serviceability
• D)competence

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Definitions:

Ownership

The act, state, or right of possessing something, which can refer to tangible property or intangible qualities such as owning one's actions.

Being

The existence or essence of a person, often considered in terms of consciousness, identity, and the nature of existence.

Ultimate Concern

A term describing something that is of utmost importance or the deepest value to an individual, often referring to existential or philosophical concerns.

Distress

Extreme anxiety, sorrow, or pain; a negative stress response that can lead to physical and psychological problems.