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Describe the major tasks of production and operations managers.
Denying Claims
The act of rejecting assertions or accusations, often in a legal or business context, asserting that they are untrue or unfounded.
Indirect Strategy
An approach in communication where the main point or request is not directly expressed at the beginning, often used to soften the message.
Avoid Mentioning
To deliberately not talk about or reference something specific.
Unhappy Customer
A customer who is dissatisfied with a product or service, potentially leading to complaints or negative feedback.
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