The First Step in the Sales Process Is to Identify

question 58

True/False

The first step in the sales process is to identify the potential customer.

---

Definitions:

Hallucinations

Sensory perceptions that occur in the absence of a real external stimulus or that represent gross distortions of perceptual input.

Repression

Keeping distressing thoughts and feelings buried in the unconscious.

Displacement

Diverting emotional feelings (usually anger) from their original source to a substitute target.

Learned Helplessness

Passive behavior produced by exposure to unavoidable aversive events.