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SiriusXM Radio is concerned about how the increasing use of smartphones will affect the future sales of its satellite radio service. The company decides to gather information about the changing trends in music access and delivery to prepare for this trend. SiriusXM's process is called
Covert Components
Internal or hidden elements of thoughts, emotions, or attitudes that are not directly observable by others.
Listening
The active process of receiving, attending to, interpreting, and responding to verbal and nonverbal messages.
Processing
The act of reflecting on and making sense of information, experiences, or emotions.
Receiving
The act of accepting or taking in something offered, often in the context of communication, goods, services, or ideas.
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