Bailey Recently Moved to a New City and Is Trying

question 87

Multiple Choice

Bailey recently moved to a new city and is trying to find a new mechanic to do maintenance and repair on her car. She visits several places to judge their overall appearance, cleanliness, and organization and finally chooses a mechanic. Bailey was trying to overcome the ____ aspect of services.

• A)heterogeneity
• B)perishability
• C)customer contact
• D)intangibility
• E)inseparability

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Definitions:

Wilshire 5000 Index

A market-capitalization-weighted index of the market value of all US-based stocks actively traded in the United States.

Mutual Fund

An investment vehicle comprised of a pool of funds collected from many investors for the purpose of investing in securities such as stocks, bonds, money market instruments, and other assets.

S&P 500 Index

A stock market index tracking the stock performance of 500 of the largest companies listed on stock exchanges in the United States.

ETFs

Exchange-Traded Funds, investment funds traded on stock exchanges, much like stocks, typically tracking an index, commodity, bonds, or a mix of investment types.