Because Most Services Are People Based, They Are Susceptible to Heterogeneity

question 63

True/False

Because most services are people based, they are susceptible to heterogeneity, or variation in demand over time.

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Definitions:

Startle Reflex

A sudden involuntary reaction to a surprise or unexpected stimulus, often involving physical movements.

Lateralization

The tendency for certain processes or functions to be more dominant in one hemisphere of the brain than in the other.

Hemispheres

The two halves of the brain or the Earth, divided by the equator (for the Earth) or the longitudinal fissure (for the brain), each responsible for different functions.

Cerebrum

The largest part of the human brain, responsible for voluntary muscular activity, vision, speech, taste, hearing, thought, and memory.